PBD Newsletter No.6
Investing For Growth
As we move into 2025, we are excited to share some of our plans for the year ahead. 2024 was all about building a solid foundation, developing a diverse business to supplement our core maintenance and emergency work, including establishing a drainage arm to complement the plumbing side. The year ahead will see further investment to build on these foundations and position the business for future growth. Exceptional customer service and professionalism remain at the
core of our business and will fuel our strategy.
2025 Overview
Streamlined Customer Experience: We’re implementing new systems behind the scenes to make your journey with us easier and more enjoyable. From faster response times to personalised interaction and communication, we’re committed to ensuring you have a seamless and pleasurable experience every step of the way.
Team Expansion: To support our growth, we’re expanding our team with skilled professionals who share our passion for excellence. This will enable us to take on new projects and provide specialist plumbing and drainage services.
Diversified Projects: We’re stepping into new lines of work that complement our existing suite of services, including building out our Gas Safe business and other complimentary services.
Continuous Learning: Education and professional development is at the heart of our mission. By constantly growing our skill sets and staying ahead of industry trends including air source heat pumps and the renewables sector - we’re ensuring that our team remains equipped to tackle any challenge and deliver outstanding service.
None of this would be possible without you, our customers. We are building a business that will continue to support your requirements, that you can trust, and will be your go-to partner for all your plumbing and drainage needs, whether an emergency burst pipe, or a new
bathroom refurbishment.
2025 – What To Look Forward To
We’re excited to announce that 2025 will bring amazing new offers throughout the year for everyone! Keep an eye on our newsletters, our website and social media for details throughout the year.
Finance Options:
We’re looking to introduce flexible finance options to make our services (and larger projects) more affordable and accessible. This initiative is focused on helping our customers achieve their goals without financial stress.